Company/Certification

• Microsoft Gold Partner
• ISO 9001/2000

Microsoft Gold Partner

28^th June 2005 was a very important milestone for Helios-IT: joining the select group of Belgian Microsoft Gold Certified Partners in the competence Microsoft Business Solutions. On 3 October 2005, we could proudly announce an extra competency within this Microsoft Gold Partnership: Independent Software Vendor

Microsoft Gold Certified Partners are the partners of the highest level. With access to all the necessary resources and support they have the best connection with Microsoft. Microsoft advises companies to work with suppliers who can offer them the best technical knowledge available and preferably to work with Microsoft Gold Certified Partners.

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Subject of certification:

All the flows within the company have been subject to investigation.

• Administration has been proved to have a streamlined flow of procedures at all level:
  • Holiday requests are handled following standard procedures,
  • Creation of templates and other documents follow a strict pattern throughout the whole organization.,
  • A significant reduction of bureaucracy has been achieved.
• The Sales department works according the ISO standards:
  • Procedures to make offers,
  • Follow-up of each project.
  • Project Management handles a proven methodology:
  • Use of internal standards consequently for each project, no matter the size of the project,
  • Use of standard documents and procedures, such as the Issue list.
• Customer Care follows standard procedures to obtain an high level of customer satisfaction:
  • Standard procedures for complaint handling,
  • Regular follow-up and question and answer tracking with feedback to the other departments in the organization.

Thanks to the quality system it is now easier to perform the measurement and analysis on a regular basis.

Helios-IT did not only meet these requirements, we are constantly striving towards improvement.

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