With the ExpandIT Mobile Service Management your organization will be able to minimize these costs while at the same time provide the service employees as well as the managers with up-to-date information. In addition each service employee will only receive service requests that are relevant for her/him.
The service employees will be able to receive service requests as well as report registrations to the administrative back-end system using virtually any Windows Powered device ora browser.
Service requests from customers are typically entered directly in your administrative back-end system as service orders. The requests are synchronized to the service employee’s mobile computer and she/he will be able to take action immediately. The service order includes all crucial information, including the customer’s name, address, the service priority, the customer’s preferred appointment date and time and of course a description of the problem.
As the work is completed the service employee records all important service information such as type of service, fault reason, fault area, symptom, solution and quantity on her/his mobile computer. Furthermore, the service employees can add onsite requests which during synchronization supplements the ones that already exists in the back-end system. This contributes to invoicing the customer correctly and for the actual costs without demanding extra resources in your administration.
Synchronization between the back-end system and the mobile computers can be accomplished i.e. via her/his cellular telephone whenever the service employee finds it convenient and necessary.
Conclusively, an ExpandIT Mobile Service Management solution consists of a set of applications (see illustrations) that together creates the total solution. You can continuously modify each application to suit the market as well as the user requirements.
